How to access your wallet / how to restore your wallet in case of lost user pass

Hi there

In this post I will show you how to access your wallet under normal circumstances. Later in this post I will show you also how to restore your wallet in case you lost your user pass.

How to access your wallet

If you followed our first tutorial accordingly you found a save place to store your user pass. In this case it is easy: you just need your user pass and your PIN to access your wallet. Navigate to and click on the button “Access Wallet” on the top right corner:

A new text field will appear:

Simply paste your user pass and enter your PIN - Et Voilà you are done!

How to restore your wallet in case you lost your user pass?

But wait, what do I have to do in case I lost my user pass? Well, first of all shame on you! You shall not loose something that important. But we are here to help you :slight_smile:

If you take a closer look you can see the link “Restore Wallet” below the access button:

Please click now on “Restore Wallet” to open the next window:

Now comes the hard part: you need to enter each word from your seed phrase you hopefully wrote down. In case you lost your seed phrase too I have very bad news for you now: your funds are gone. There is no way to get them back. See it as a donation to the community.

But for this tutorial we assume you still have your seed phrase. Please click on “I Confirm” once you are done.

In the next step you have to set a new PIN:

Please be aware, at this stage you do not need to re-use your old PIN! Here you are free to choose a new PIN. Which we also recommend.

In the next step you will have to re-create your user pass:

Please click on “Create UserPass” once you are ready.

Next step: Copy your user pass:

I can’t stress it enough: Please save it safely (we would not be here if you had listened the first time, wouldn’t we?)

Please proceed by click on “Approve”.

The final confirmation:

Please click now on “Go to Wallet”

Congratulations! You can now access your wallet again.

1 Like